Travel Troubleshooter: I got downgraded a class on my flight, so do I get a refund?

#USA#BreakingNews#News

Christopher Elliott, the Travel Troubleshooter

After American Airlines downgrades Margarethe Hoenig on her flight from Dallas to Auckland, New Zealand, the airline promises her a partial refund. Then it says it can't. What's going on?

Originally published at Christopher Elliott, King Features Syndicate, Inc.