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Orbitz promised me a free bag on my flight to Frankfurt. Why do I have to pay?


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Patrick Bruce books flights through Orbitz with "free" checked bags -- only to learn the airline’s ticket includes no such perk. Who’s responsible for his $540 baggage fee shock?

A man books flights through Orbitz with "free" checked bags -- only to learn the airline’s ticket includes no such perk.


Originally published at Christopher Elliott
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