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Why did FedEx charge me $1,237 to ship luggage it couldn’t deliver?


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When Todd Janus sent his luggage to Norway via FedEx, it got stuck in customs. For four days, FedEx offered no information.

Q: My wife and I shipped two suitcases from Iowa to Norway for a cruise using FedEx (via Luggage to Ship). The luggage arrived on time but was sent back to Oslo for customs verification. Despite daily calls to FedEx, agents provided conflicting updates and blamed Norwegian customs. For four days, FedEx offered no information […]


Originally published at Christopher Elliott, King Features Syndicate, Inc.

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